Total Support for your IT Infrastructure
 

Support IT Complete covers all areas of Information Technology:

Data Backup (company-wide)
Server-Client Relationships
Microsoft Exchange Server systems
Data & Phone Network Physical Infrastructure
Printing systems (network/multi-user)
Database Server systems
Wide Area Network (WAN) systems
Internal & External Web Servers

Ten Advantages of SupportIT Complete

1. Provides peace of mind concerning support and problem resolution

2. Eliminate costly per-incident calls by preventing incidents

3. Provides a plan of support for the whole year

4. Document your layouts, setups, licenses, & IT configurations

5. Enables management to make informed technology decisions based on accurate documentation and
   recommendations made by our support group.

6. Scheduled Visits to minimize down-time during working hours

7. Preventive Maintenance on hardware

8. Continued updates of software, patches, fixes, service packs, etc.

9. WEB updates and monitoring for functionality and effectiveness

10. Consulting and problem resolution with other vendors.

Cherokee Techniques' SupportIT Complete service agreements allow you, the client, to dictate how we spend your contract time. You specify your priorities and tasks, and we use your allotted time to complete them.

Our support contracts are tailored to small to medium businesses that cannot justify hiring a full-time IT professional, but have IT needs that cannot be met by current staff. Because of our relationships with many different manufacturers, Cherokee Techniques has top-tier access to technical support services provided by Microsoft, Intel, HP, IBM, Symantec, Computer Associates, and many others. This ensures you that no matter what brand of equipment or software you use, we are able to offer the highest level of technical expertise available.

Once you have established a support contract we will begin a year-long evaluation of various aspects of your information technology infrastructure. Each month we will focus on specific areas and audit those areas within your organization. We evaluate your network security, integrity of backups, network topology and performance, hardware configurations and limitations, software and hardware revisions, and need upgrades. We implement an extensive plan for yearlong support that will provide your company with the peace of mind that comes from knowing your IT needs are constantly being monitored and addressed.

A number of factors determine the pricing of your support contract; these include:

1. Total number of servers and desktops

2. Server-based software (Microsoft Exchange, SQL Server, etc...)

3. Client-based software (applications your employees use for accounting, contacts, etc.)

4. Web sites

5. Complexity of data & phone network

Let Cherokee Techniques propose a customized SupportIT Complete agreement for your organization today

770-590-8362

View a Sample SupportIT Agreement

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Copyright 2005. Cherokee Techniques, Inc. All Rights Reserved
2108 Moon Station, Kennesaw, Georgia 30144

Phone: 770-590-8362     Fax: 770-590-1139